For Patients & Families

  1. WILL BACKUS HOSPITAL BILL MY INSURANCE?
  2. WHEN WILL MY SECONDARY INSURANCE BE BILLED?
  3. I AM A MEMBER OF AN HMO/PPO. WHY DO I RECEIVE STATEMENTS?
  4. WHY WAS MY VISIT TO THE EMERGENCY DEPARTMENT SO EXPENSIVE?
  5. WHAT DO I DO IF I CONTINUE TO RECEIVE A BILL FROM BACKUS HOSPITAL BUT MY INSURANCE COMPANY ASSURES ME IT HAS PAID THE CLAIM?
  6. WHAT PAYMENT ARRANGEMENTS ARE AVAILABLE TO PAY MY PORTION OF THE BILL?
  7. WHY DID I RECEIVE BILLS FROM A RADIOLOGIST, ANESTHESIOLOGIST, EMERGENCY PHYSICIAN AND BACKUS HOSPITAL?
  8. WHY DO I GET A NEW ACCOUNT EVERY TIME I GO TO THE HOSPITAL?

1. WILL BACKUS HOSPITAL BILL MY INSURANCE?
Inpatient Services, Outpatient Services, and all Emergency Department Services will be billed by Backus Hospital for all insurance companies, including Medicare.


2. WHEN WILL MY SECONDARY INSURANCE BE BILLED?
After your primary insurance process their portion of the bill.


3. I AM A MEMBER OF AN HMO/PPO. WHY DO I RECEIVE STATEMENTS?
You will receive an initial statement as a courtesy advising you that a claim has been sent to your HMO/PPO. This keeps you up-to-date and informed about the status of your bill.


4. WHY WAS MY VISIT TO THE EMERGENCY DEPARTMENT SO EXPENSIVE?
The ED is staffed 24 hours per day, and fees are based on the costs associated with being prepared for emergency trauma at any time of day or night. Non-emergency visits should be done at your physician’s office or in a Backus Health Center setting to keep costs down.


5.WHAT DO I DO IF I CONTINUE TO RECEIVE A BILL FROM BACKUS HOSPITAL BUT MY INSURANCE COMPANY ASSURES ME IT HAS PAID THE CLAIM?
Check your statement dates to ensure sufficient time has passed between when the payment was made and the statement issued, after you have reviewed this, then call Backus Hospital Customer Service to verify that payment was received.


6. WHAT PAYMENT ARRANGEMENTS ARE AVAILABLE TO PAY MY PORTION OF THE BILL?
In general, Backus Hospital expects to receive your portion of the payment within 30 days after your insurance pays. Backus accepts most major credit cards and longer term payment arrangements may be an option, under certain circumstances, by contacting customer service.


7. WHY DID I RECEIVE BILLS FROM A RADIOLOGIST, ANESTHESIOLOGIST, EMERGENCY PHYSICIAN AND BACKUS HOSPITAL?
Some physicians may bill separately for their component of professional services. For example: Anesthesiologists bill separately from the hospital for the services they provide.


8. WHY DO I GET A NEW ACCOUNT EVERY TIME I GO TO THE HOSPITAL?
This allows for more efficient customer service and billing processes.