For Patients & Families

  1. DOES THE HOSPITAL HAVE A FINANCIAL ASSISTANCE POLICY?
  2. WHAT SERVICES DOES THE FINANCIAL ASSISTANCE POLICY COVER?
  3. DOES THE HOSPITAL PROVIDE PERSONNEL TO HELP WITH APPLICATIONS AND TO ANSWER QUESTIONS?
  4. DOES THE HOSPITAL COMMUNICATE THE AVAILABILITY OF FINANCIAL ASSISTANCE TO THE COMMUNITY?
  5. DOES THE HOSPITAL EVER DENY CARE BASED ON INABILITY TO PAY?
  6. DOES THE HOSPITAL HAVE A PROGRAM FOR PATIENTS WHO DON’T QUALIFY FOR TRADITIONAL FINANCIAL ASSISTANCE BUT INCUR CATASTROPHIC MEDICAL DEBTS?

1. DOES THE HOSPITAL HAVE A FINANCIAL ASSISTANCE POLICY?
The William W. Backus Hospital does have a written financial assistance policy that defines the discount structure and programs available to qualifying patients.

The William W. Backus Hospital bases all financial assistance on the most current Federal Poverty Guidelines (FPG), which are based on the gross income and household size.

Backus grants 100% charity care to those applicants whose gross household income is at or below 250% FPG. A sliding discount is available to those patients who have gross income up to 400% FPG.

Currently, the Federal government defines 100% of poverty as an individual earning a gross income of $10,890 per year. The William W. Backus Hospital Financial Assistance Policy grants 100% Charity Care to a family of one earning up to $21,780 per year, or 250% FPG. Income thresholds increase relative to household size. A discount is available for applicants earning up to 400% FPG.


2.  WHAT SERVICES DOES THE FINANCIAL ASSISTANCE POLICY COVER?
The William W. Backus Hospital’s Financial Assistance Policy covers services rendered at the William W. Backus Hospital, including inpatient, emergency, and outpatient procedures.

Financial assistance may not be granted for some procedures, such as elective procedures or some special situations, such as that of an individual who is eligible for insurance but has refused to apply or funds are available through another source for payment (i.e. settlements, State Funded programs).

Financial assistance applies to Backus Hospital bills only. It does not apply to Radiologists, Pathologists, Anesthesiologists or other professional services involved in your care that are billed separately.


3. DOES THE HOSPITAL PROVIDE PERSONNEL TO HELP WITH APPLICATIONS AND TO ANSWER QUESTIONS?
The William W. Backus Hospital employs Financial Counselors to help patients apply for Financial Assistance, Medicaid, and other State health programs.

The Hospital also has resources to help with applications for State Nutritional Assistance Programs (SNAP) and pharmacy assistance programs.  Financial Counselors can help to determine appropriate referrals to these resources.

The William W. Backus Hospital provides language translation via Cyracom and MARTTI Language Lines.


4. DOES THE HOSPITAL COMMUNICATE THE AVAILABILITY OF FINANCIAL ASSISTANCE TO THE COMMUNITY?
The William W. Backus Hospital believes it is important to communicate the availability of financial assistance to the communities it serves. Therefore, a notice of the availability of financial assistance is included with the paper bill sent to the patient’s home, is posted in all main registration areas, is available on the Hospital’s website, and upon request of Hospital staff or representatives.


5. DOES THE HOSPITAL EVER DENY CARE BASED ON INABILITY TO PAY?
The William W. Backus Hospital will never delay or deny emergency care or necessary services due to an inability to pay.


6. DOES THE HOSPITAL HAVE A PROGRAM FOR PATIENTS WHO DON’T QUALIFY FOR TRADITIONAL FINANCIAL ASSISTANCE BUT INCUR CATASTROPHIC MEDICAL DEBTS?
The Hospital has a written policy that covers Catastrophic Financial Assistance for the Medically Indigent. The policy is included in the financial assistance policy, is available on the website, and upon request.