For Patients & Families

  1. HOW CAN I FIND A DOCTOR?
  2. HOW CAN I CHECK ON A PATIENT?
  3. WHAT ARE THE CAFETERIA HOURS?
  4. WHAT ARE THE GIFT SHOP HOURS?
  5. WHO DO I CALL IF I HAVE A QUESTION ABOUT MY BILL?
  6. WHEN ARE THE HOSPITAL’S VISITING HOURS?

1. HOW CAN I FIND A DOCTOR?
Go to www.backushospital.org and click on “find a physician.”


2. HOW CAN I CHECK ON A PATIENT?
If the patient has agreed to be part of the hospital directory, call the main number at (860) 889-8331.


3.WHAT ARE THE CAFETERIA HOURS?
The vending area, on the ground floor in the A wing, offers snacks, beverages and cold sandwiches 24 hours daily. Another vending machine is located near the Emergency Department entrance. The cafeteria is open from 6:30 a.m.-6:30 p.m. Breakfast is served from 6:30-10:30 a.m., lunch is served from 11 a.m.-1:40 p.m. and dinner is served from 5-6:30 p.m. No hot food is available from 1:40-5 p.m. The cafeteria is on the ground floor in the E wing.


4. WHAT ARE THE GIFT SHOP HOURS?
Visitors are most welcome to browse through the Gift Shop, operated by the Backus Auxiliary, across from the Registration Department on the main level of the Hospital. Fresh flowers, snacks and a variety of gifts are always available. The Gift Shop is open Monday through Friday, 9:30 a.m. to 7:30 p.m. Saturday 9:30 a.m. to 4 p.m. and Sunday hours are 1-4 p.m. Hospital volunteers will deliver any gift shop purchases to a patient. The Gift Shop extension is 2265.


5. WHO DO I CALL IF I HAVE A QUESTION ABOUT MY BILL?
Patient Accounts at (860) 823-6394.


6. WHEN ARE THE HOSPITAL’S VISITING HOURS?

General medical-surgical patients: Noon to 8 p.m. daily, including weekends and holidays. Two visitors permitted at one time. Children younger than 14 may visit relatives for a maximum of 15 minutes during visiting hours and must be accompanied by an adult.

Birthing Center patients: 1-8 p.m. daily, including weekends and holidays. Two visitors permitted at one time. Fathers of newborn babies are not considered visitors and may be present 24 hours a day. Siblings of the newborn may visit during regular visiting hours. Those younger than 14 must be accompanied by an adult. No other children may visit. Grandparents are welcomed for a short visit after the third hour of birth on the day of delivery, then from 1-8 p.m. Gynecological surgical patients: 1-8 p.m. daily, including weekends and holidays. Two visitors permitted at one time. Children younger than 14 must be accompanied by an adult.

Pediatric patients: Noon to 8 p.m. daily, including weekends and holidays. Two visitors permitted at one time. A total of no more than three people, including parent and/or surrogate may visit at one time. Children younger than 14 are permitted to visit at the discretion of the nurse in charge. Parents or surrogate parents of pediatric patients may visit 24 hours a day. A parent or surrogate parent of the child may stay overnight.

Critical Care Unit: Visitors are limited to the patient’s immediate family, two at a time, but the C.C.U. is flexible for the needs of the patient. Visitation is not allowed between 7-9 a.m. and 3-5 p.m.

Psychiatric Inpatient Services: 7-8 p.m., Monday through Friday; 1-3 p.m. and 7-8 p.m., Saturday, Sunday and hospital holidays. Two visitors are permitted at one time. Children younger than 14 may visit at the discretion of the nursing staff.