Q: How do I get access to the Patient Portal?
A: There are 2 ways you can get access: Self-Enrollment, and Enrollment at the Hospital.
Self-Enrollment: To self-enroll, you need two things:
- An e-mail address associated with your Backus or participating practice medical record.
- Your medical record number which is an M and followed by 6 digits. For example: M######.
If you know you have supplied Backus with your e-mail and you know your medical record number, you may browse to www.backushospital.org/Portal and click “Register.”
Enrollment at the Hospital: If you are not able to self-enroll, you need to go to the Backus Medical Records Department with a photo ID and the Medical Records staff will enroll you.
Please note: we are not able to release medical record numbers over the phone or via e-mail because we need to positively identify you. We appreciate your understanding as we protect your privacy.
Q: How far back does the Patient Portal display results for?
A: Different information is available in the Patient Portal for different amounts of time.
Allergies and Conditions: Shows current information
Results: Shows all laboratory results since 2003
Medications: Shows current medication list
Please Note: Your medication list may not be complete or accurate if your medications have changed since you were last seen at Backus or a participating provider.
Reports: Diagnostic Imaging, History and Physical, Inpatient Consultations: Are available if they are less than 2 years old
Preventative Care: Shows current immunizations if on file in the system
Letters: All since 2012
Visit History: All since 2003
Please note: The Patient Portal is not your complete legal record. The Hospital and participating providers maintain your records in accordance with state and federal laws. There may be items in your legal health record that are not available in the Patient Portal.
Q: Can I update information in my Patient Portal?
A: You can submit change requests to our Medical Records Department through the Profile section of the Patient Portal for the following items:
Home and Other phone numbers
Next of Kin name, address, and phone numbers
Person to Notify name, address, and phone numbers
Q: I made a change to my Patient Portal profile but it doesn’t show in my Patient Portal. Why not?
A: All changes requested through the Patient Portal must be accepted by the Medical Records Department. Changes do not appear in real time.
Q: What if I think there is an error in the information in my Patient Portal?
A: Please call the Medical Records Patient Portal help line at 860 823-6363.
Q: What if I forget my User ID or Password?
A: If you have forgotten your user ID, you must call the Medical Records Patient Portal help line at 860 823-6363. You can also get that number by clicking the “Forgot Logon ID?” link from the logon page. If you have forgotten your password, you can click the “Forgot Password?” link from the logon page and follow the instructions. If you are still having trouble, call the Medical Records Patient Portal help line at 860 823-6363.
Q: I want to send a message to my provider, but she is not listed as an option in messaging. Why not?
A: Messaging is only available to participating outpatient and clinic providers who use the Backus Electronic Record. Currently that is all ConnCare and Backus Physician Services providers, Neuro Diagnostics Consulting, OB/Gyn Services, Pulmonary and Sleep Medicine of Norwich, and Plainfield Walk-In Medical.
Q: I don’t understand what a result means in my Patient Portal. Who can help me?
A: You should always contact your provider with any medical questions including those resulting from information in your Patient Portal.
Q: I had lab work or an x-ray done this morning. Why is it not available in the Patient Portal?
A: Results and reports take 72 hours to appear in your Patient Portal.
Q: I had a biopsy done. Why can’t I see it in my Patient Portal?
A: Currently, Pathology reports are not available in the Patient Portal.
Q: I want to have access to my child’s record. How can I get access?
A: Currently, we do not allow Patient Portal access to anyone under 18 other than emancipated minors. Connecticut state laws dictate that we maintain a child’s privacy for certain result types. Parents wishing to get copies of their children’s record must visit Medical Records. You can request access to the records of consenting adults over the age of 18. Please fill out the Patient Portal Access form and present it to Medical Records.
Q: My medication list is not current. Why not? I just saw my doctor.
A: Your medication list is only updated by Backus and participating providers. Currently that is all ConnCare and Backus Physician Services providers, Neuro Diagnostics Consulting, OB/Gyn Services, Pulmonary and Sleep Medicine of Norwich, and Plainfield Walk-In Medical.