About Us

Community Health Needs Assessment

Assessing and addressing eastern Connecticut’s health issues

In March 2013, The William W. Backus Hospital’s Community Services Department partnered with Holleran, a national healthcare research firm, United Community & Family Services, and the Uncas Health District to perform a comprehensive Community Health Needs Assessment.

The 2013 Community Health Needs Assessment included multiple research methodologies to collect data on the health status of Eastern Connecticut. These methodologies included:

  • A detailed secondary data analysis
  • A comprehensive telephone survey
  • Key informant interviews
  • Healthcare consumer focus groups
  • A community stakeholder prioritization session

The telephone survey to assess the health of residents in New London and Windham Counties was based on questions developed by the Centers for Disease Control and Prevention, so the results could be compared on a national and state level and shared with the community.


Data gathered from this study, as well as through community input, resulted in three strategic priority areas for the Hospital. These include:

  • Access to Care
  • Mental Health and Substance Abuse
  • Preventative Health, including Chronic and Infectious Disease, Respiratory Health, and Obesity

The Built Environment was identified as an area for improvement through community input. Backus did not include this as a strategic priority area in its action plan because its expertise centers on health care. Backus, however is, prepared to support its community partners, municipalities and others in improving quality of life in the region through the improvement of the built environment.

Thank you to everyone in Eastern Connecticut who assisted in the completion of this assessment, and to future partners as we work to address the region’s most significant health issues.