For Patients & Families

patVisDuringFor Patients

After arriving at the Hospital, you will be taken to your room and shown around by a member of your healthcare team.

If you need help or want to talk to a nurse, use the call bell/intercom system attached to the bed in your room to alert a nurse, who will come to your room as promptly as possible.

If you think you are experiencing an emergency, please tell the person answering the call that it is an emergency. Otherwise, please allow a few minutes for the nurse to arrive.

If you have any questions regarding your room or healthcare team, please ask.

Click here to search for the latest information on health conditions, topics and treatments.


Your healthcare team

Your healthcare team includes your doctor, a registered nurse, a patient care technician and possibly a dietitian or other specialists.

A case manager or social worker will be assigned if necessary.

Television and radio

Color television sets are installed throughout the Hospital with cable TV service provided free of charge courtesy of the Backus Foundation, Inc.

The same pillow speaker sound system used for TV also provides radio reception at no charge.


You may receive outside telephone calls from 6:30 am until 10 pm.

  • You may make local calls by dialing 9 followed by the telephone number you wish to call.
  • To place long distance calls, dial 5 and wait for the dial tone. Then dial 0, the area code, and then the number.
  • Toll calls may be placed collect or charged to your home or telephone credit card.
  • Insurance companies will not pay for personal telephone calls.
  • You may reach a local information operator by dialing 5 followed by 411.

If you need assistance, dial 0 and the Hospital operator will help you. Special telephones and TTY telecommunications units are available for hearing-impaired patients. Please ask your nurse for information.


Personal belongings

The Hospital is not responsible for valuables left in your room or retained at the bedside. Jewelry, cash or medications should be taken home for you by a family member or friend.

You may ask to have your valuables deposited in the Hospital vault; in such instances, our Security Department will secure the items on behalf of the patient. For large sums of money, the Security Department reserves the right to convert most or all of the funds into a money order. With regard to medications, the Hospital pharmacy will supply any medications your physician may order for you while you are in the Hospital.


Each morning you will be given a menu from which to select your next day’s meals.

Meals are served during the following hours:

  • Breakfast: 7:00 – 8:00 am
  • Lunch: 11:30 am -1:00 pm
  • Dinner: 4:30 – 6:00 pm