Departments & Services
Skilled phlebotomists are available to draw blood samples from patients both in the hospital setting, and in an outpatient setting at our various patient service centers throughout the region.
The primary goal of The William W. Backus Hospital laboratories is to provide each of our patients with excellent customer service each time they visit one of our facilities.
Our commitment to achieving this goal is exhibited in many different ways:
- Each of our staff undergoes continuous training in order to provide quality customer service to our patients.
- We ask our patients for their feedback so that we can make improvements in areas that our patients tell us we are not meeting their needs.
- We are constantly looking for ways to improve our service at each of our locations (for example, by changing our hours of operation to suit our patient’s needs, or by making physical improvements to our waiting rooms).
We recognize that there may be times when we fail to meet our patients’ expectations. When this occurs, we commit to our patients that we will do the following:
- We will apologize for our error and do not make excuses.
- We will immediately investigate any complaint.
- We will find out what the problem was, speak to the person or persons involved, and correct the problem so that it does not happen again.
- We will speak to the patient to let them know that we have listened to their complaint, and to inform them of the actions we have took to prevent a reoccurrence.
Licensing and Accreditation
The Department of Laboratory Services at The William W. Backus Hospital develops and implements policies and procedures that are consistent with the regulations and standards of the following regulatory agencies.
Legal and Regulatory Agencies
- U.S. Department of Health and Human Services (DHHS)
- Occupational Safety and Health Administration (OSHA)
- Center for Disease Control and Prevention (CDC)
- Department of Transportation (DOT)
- Environmental Protection Agency (EPA)
- Food and Drug Administration (FDA)
- Health Care Finance Administration (HCFA)
- State of Connecticut Department of Public Health (DPH)
Professional Associations and Accrediting Agencies
- The Joint Commission (TJC)
- College of American Pathologists (CAP)
- American Society of Clinical Pathologists (ASCP)
The Department also coordinates all policies and procedures implemented with the other hospital departments to ensure continuity of practices.