For Visitors

When your loved one is at Backus Hospital, you can rest assured that they are in good hands.

Visitors at Backus Hospital
It is always a difficult experience when a friend, family member, or other loved one is hospitalized. It is our goal to help you feel less stress and be at ease. This section of our website will help you to find all the necessary information to make staying with a family member or visiting a loved on at Backus Hospital as easy as possible.

Hartford HealthCare does not deny, restrict, or otherwise limit visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.

Visiting Hours

  • General visiting hours: 10am to 8pm daily
  • Any visitor under 16 will need to be accompanied by an adult.
  • Inpatient Hospital: Two visitors per patient during visiting hours. If you are visiting a patient on an inpatient unit, you will be required to enter through the Main Entrance. Please use Parking Lot 1 and enter the Main Entrance of the hospital.
  • Emergency Department: Two visitors can remain with the patient throughout their Emergency Department visit.
  • Surgical Services: One visitor per patient pre-procedure in pre-op. During the patient’s procedure, you are encouraged to wait off campus and you will be called when the procedure is completed. In the Post-Anesthesia area, one visitor is permitted at a time. Please use the Entrance by the Emergency Department.
  • Outpatient and Ambulatory Services: One support person per patient.
  • Labor & Delivery: Two support persons permitted for delivery. After delivery, one support person permitted 24/7. Please use the Entrance by the Emergency Department.

Exceptions may be made at the discretion of hospital leadership.


Vending machines are located in the Same Day Surgery and Emergency waiting rooms.

The cafeteria is open from 6:30am to 6:30pm.

Breakfast: 6:30 to 10:30am
Lunch: 11am to 1:40pm
Dinner: 5pm to 6:30pm

No hot food is available from 1:40 to 5pm. The cafeteria is on the ground floor in the E wing.

For Visitors

  • Backus Hospital Gift Shop

    326 Washington Street, Norwich, CT
    Get Directions >> 

    Phone: 860.889.8331 x2265
    Hours: M–F, 9:30 AM– 6:30 PM
    Sat, 9:30 AM – 4 PM
    Sun, 1–4 PM

    Gift Shop at the Backus Outpatient Care Center (BOCC)

    111 Salem Turnpike, Route 82, Norwich
    Get Directions >> 

    Phone860.889.8331 x4150
    Hours: M–F, 8 AM – 6:30 PM

  • Finance Customer Service 

    Phone860.823.6394 x4150
    Fax: 860.892.6902

    Health Information Management

    Fax: 860.892.2723
    Email: Click here

    Hours: M–F, 8 AM – 5 PM
    * Closed on major holidays