For Visitors

When your loved one is at Backus Hospital, you can rest assured that they are in good hands.

Hartford HealthCare does not deny, restrict, or otherwise limit visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.

Visiting Hours

  • General visiting hours: 8am to 8pm daily
  • Any visitor under 16 will need to be accompanied by an adult.
  • Inpatient Hospital: If you are visiting a patient on an inpatient unit, you will be required to enter through the Main Entrance. Please use Parking Lot 1 and enter the Main Entrance of the hospital.
  • Emergency Department: Two visitors can remain with the patient throughout their Emergency Department visit.
  • Surgical Services: One visitor per patient pre-procedure in pre-op. In the Post-Anesthesia area, one visitor is permitted at a time. Please use the Entrance by the Emergency Department.
  • Labor & Delivery: Two support persons permitted for delivery. After delivery, one support person permitted 24/7. Please use the Entrance by the Emergency Department.
    Exceptions may be made at the discretion of hospital leadership.

Exceptions may be made at the discretion of hospital leadership.


The cafeteria is on the ground floor of the hospital and is open from 6:30am to 6:30pm.

Breakfast: 6:30 to 10:30am
Lunch: 11am to 1:40pm
Dinner: 5pm to 6:30pm

Please note that during 1:40pm to 5pm, the cafeteria will remain open, but no hot food will be available.

Vending machines are located in the Same Day Surgery and Emergency waiting rooms.

For Visitors

  • Backus Hospital Gift Shop

    326 Washington Street, Norwich, CT
    Get Directions >> 

    Phone: 860.889.8331 x2265
    Hours: M–F, 9:30 AM– 6:30 PM
    Sat, 9:30 AM – 4 PM
    Sun, 1–4 PM

    Gift Shop at the Backus Outpatient Care Center (BOCC)

    111 Salem Turnpike, Route 82, Norwich
    Get Directions >> 

    Phone860.889.8331 x4150
    Hours: M–F, 8 AM – 6:30 PM

  • Finance Customer Service 

    Phone860.823.6394 x4150
    Fax: 860.892.6902

    Health Information Management

    Fax: 860.892.2723
    Email: Click here

    Hours: M–F, 8 AM – 5 PM
    * Closed on major holidays