Patients

• Advanced Directives

  You have the right to make health care decisions about the medical care you receive.
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• Before You Arrive

  You may pre-register for specific tests or appointments. Please have any insurance cards ready.
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• Billing & Insurance

  We participate in most insurance & managed care plans in Connecticut to make using our facilities and services as convenient as possible.
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• Care Management

  The purpose of the Care Management team is to make Discharge Planning and Social Services available to patients, their families and significant others to enable them to deal with the impact of illness. 
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• FAQ's

  We are committed to providing the information our visitors need to have a positive experience at Backus Hospital.
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• For Children

  All children who are patients at Backus Hospital receive comprehensive and advanced pediatric care to ensure their well-being and to give parents peace of mind.
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• Going Home 

  Patients discharged by their physician are requested to vacate their room by 11 am. This allows time for rooms to be cleaned and prepared for the arrival of new patients. 
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• Medical Records

  How to obtain a copy of your Medical Records from Hartford HealthCare.
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• Patient Financial Assistance

  Financial Counseling, Medicaid Eligibility Assessment, Financial Assistance.
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• Patient Rights

  Financial Counseling, Medicaid Eligibility Assessment, Financial Assistance.
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• Patient Safety & Quality Care

  You and Hartford HealthCare are partners in your medical care, and the Hartford HealthCare partners encourages your active participation in your care.
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• Statement of Non-Discrimination

  Hartford HealthCare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
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• Support Person Policy

  Patients with disabilities who receive care at a Hartford HealthCare hospital may have a designated support person present with them to support their disability needs.
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• The DAISY Award

  Did a nurse demonstrate compassionate care, commitment to excellence, extraordinary services, and a remarkable patient experience? Nominate them as a deserving recipient of The DAISY Award.
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Visitors

• Dining

  Enjoy a meal at one of our many dining facilities across Hartford HealthCare. We offer an array of delicious and nutritious choices while catering to a variety of dietary needs.
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• Lodging

  Settle in and enjoy one of the many comfortable lodgings in and around the Hartford area. Choose from over 200 quality hotels, motels, inns and bed & breakfasts.
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• Maps & Directions

  Use the links below to find maps & directions to all of our institutions and clinics.
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• Visiting Hours

  Hartford HealthCare recognizes the importance of support from family, loved ones and friends in a patient’s recovery process.
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• Send a Care Gram

  A little message of support can go a long way. Remind your loved ones under our supervision how much you care by sending a Care Gram. 
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News

• Hartford HealthCare News

  Let us be your go-to resource for up-to-date news affecting your loved ones and communities local, national, and global.
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• Health News Hub
  

  Live better, live smarter with health, fitness and medical updates from the state’s largest health care network.
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