Critical Care

The Florence H. Busby Critical Care Unit has been designed to provide the care and treatment needed for any patient requiring constant nursing observation. The unit has the ability to monitor 12 critically ill patients.

Critical Care Backus Hospital

Departments & Services 

Nurses in Backus Hospital’s CCU are specially trained to provide this level of care. The CCU nursing staff are all Advanced Cardiac Life Support (ACLS) certified, and many are either Trauma Certified or Critical Care Nursing Certified as well.

An entire team of professionals are dedicated to the comprehensive care of each patient — from the patient’s personal physician, specialists, nurses, social service personnel, dieticians, pharmacists, discharge planning personnel, and other individuals such as trauma coordinator clinical coordinator.

The nurse-to-patient ratio is 2-to-1, allowing for constant monitoring around the clock.

Resources & Tools

We value the benefit of visitation, both for our patients and their loved ones. Immediate family members (parents, spouse or significant other, siblings and adult children) are encouraged to visit. Because critical care patients have special medical needs, we ask that you respect the following guidelines, which help provide the restful and intensive care for patients.

Visitor Information

  • Visiting Hours: Open visiting 24/7
  • Please limit visitors to no more than two at a time.
  • Please make visits brief, so patients have ample time to rest.
  • Friends should check with family for updates on the patient’s status.*
    *To respect the confidentiality of all our patients, we can only disclose the overall condition of the patient on the phone.
  • We are happy to provide a waiting room with chairs, couches, a TV, courtesy phone, Wi-Fi accessibility and a nearby restroom.
  • Please note, this room is not for overnight stays. We will be happy to provide information about lodging in the area.**
    **Please understand that children under 14 are usually not permitted into the Critical Care Unit due to their lower resistance to infection.
  • To enter the unit, use the phone on the wall just outside the double doors to contact the nursing station.
  • As a security measure, you’ll need to call each time you want to enter the unit. The phone number is posted next to the phone.
  • For patient safety reasons, food, drinks, and flowers are not allowed in the Critical Care Unit, and cell phone use is not permitted.

The William W. Backus Hospital received a Critical Care Specialty Excellence Award from Healthgrades.
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Critical Care

  • Location

    William W. Backus Hospital
    326 Washington Street
    Norwich, CT 06360
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  • Contact Us

    By Phone:
    *Locked unit with phone for access