Before You Arrive

You may call us at 860.889.8331, ext. 2215 to pre-register for specific tests or appointments. Please have any insurance cards ready.

If you decide you’d like to pre-register for the sake of convenience to help expedite your visit to the Hospital, our Registration Access Department may contact you by phone prior to your arrival to confirm the following:

  • Name, address, social security number and date of birth
  • Employer Information
  • Insurance Information
  • Subscriber Information
  • Medicare or Medicaid Assistance (if applicable)


We want you to feel comfortable while at the Hospital and many services are provided for patients. To help you prepare for your hospitalization, keep the following in mind while packing:

  • Feel free to bring pajamas or a nightgown, robe, slippers, toothpaste, deodorant and other toiletries.
  • Please wear a bathrobe whenever you leave your room.
  • Bring a list of medications you are taking.
  • To avoid the loss of dentures or hearing aids, do not place them in a napkin or on your meal tray or under your pillow. Your nurse can provide a container.
  • Please do not bring any plug-in electrical appliances for safety reasons. This includes hair dryers, electric razors, radios and CD players. You may bring battery-operated appliances and provide your own batteries.
  • Backus Hospital has a vault available for patients, but large sums of money and any jewelry or valuables should be left at home.
  • Parking


The main parking lot for patients and visitors is directly in front of the Hospital.

Parking spaces are available behind the Hospital should patients require treatment at the Emergency Department. At the Medical Office Building, parking is available adjacent to that building for patients with doctor appointments or for testing. Public bus transportation is available with a bus stop in front of the hospital on Washington Street.

If you have a hearing problem

Backus Hospital is committed to providing quality services to everyone, including patients and family members or companions who are deaf or hearing impaired.

The Hospital has established a program to ensure that qualified interpreters and other appropriate auxiliary aids and services are readily available. These aids and services include qualified sign language and oral interpreters, TTYs, amplified phones, assistive listening devices and other technology, and will be provided to Hospital patients and their companions free of charge when necessary for effective communication. For information on accessing these services, please contact the program information office at 860.889.8331 ext. 2222 (voice) or at 860.885.3596 (TTY).

If You Have Difficulty Speaking English

Language interpreters for patients whose primary language is not English is available 24 hours per day through telephone translation.

The service allows healthcare providers to speak into a phone, and patients hear the words translated in their own language. Then the patients respond to translators, who relay the message in English to the nurse or doctor. Ask your nurse for more details about our translation services.

Pre-Admission Testing Center

In preparation for your surgical procedure at one of our hospitals, and in compliance with the Joint Commission, you will be required to complete a Preoperative History and Physical examination within 30 days of your scheduled surgical date. This may be completed by either your primary care provider or a provider at the Pre-Admission Testing Center (PATC).

For Patients

  • Health Information Management

    Click here

  • Patient Billing 

    Fax: 860.892.6902

  • Backus Hospital Gift Shop

    326 Washington Street, Norwich, CT
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    Phone: 860.889.8331 x2265
    Monday - Friday: 9:00 AM - 4:30 PM

    Gift Shop at the Backus Outpatient Care Center (BOCC)

    111 Salem Turnpike, Route 82, Norwich
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    Phone860.889.8331 x4150
    Hours: Monday - Friday, 8:00 AM - 4:00 PM