Insurance Information

All patients who have hospitalization insurance, whether treated as an inpatient or an outpatient, must provide proof of insurance coverage for each Hospital visit. It is the patient’s responsibility to provide the Hospital with a signed insurance claim form and card, if required, each time he or she is treated at the Hospital.

Patients whose insurance cannot be verified will be asked to make payment in full or arrange for an acceptable payment plan at the time of service or discharge. Patients who have hospitalization insurance are requested to assign benefits to the Hospital. If benefits are not assigned to the Hospital, the patient will be asked to make payment arrangements at the time of discharge.

Patients covered by Medicare, Medicaid and private insurance policies must show their insurance card upon each visit to the Hospital.

Any deductibles, co-insurance, spend-downs not covered by other insurance are due and payable when services are rendered. Patients requesting admission for inpatient care, whose physician has determined do not meet the criteria for inpatient care, will be required to sign a letter accepting financial responsibility.

We participate in most insurance & managed care plans in Connecticut to make using our facilities and services as convenient as possible.

Participation may vary by product and is subject to change. Access to Hartford Healthcare Corporation may require an authorization or referral by your primary care physician or your managed care plan.

Accepted Insurance Plans

Hartford HealthCare participates in most major health plans in Connecticut.  In addition, please review your health plan provider directory and/or consult with your health plan to confirm coverage.

Government Plans:
(including but not limited to)

  • Medicare
  • State of Connecticut
  • Out-of-State Medicaid

Medical Commercial Plans:

  • Aetna
  • Blue Cross*
    (except Anthem BlueCare Prime)
  • Cigna
  • ConnectiCare
  • Connecticut Health Plan
  • Franklin Health Plan
  • Healthcare Compare / Affordable Health / First Health
  • Health Care Value Management
  • Health CT
  • Health Direct
  • Health Management Center
  • Health New England
  • Health Net
  • Health Strategies
  • Managed Health Network
  • Multiplan Managed Care
  • Northeast Health Direct
  • Occupational Health Services
  • Olsten Health Care
  • One Health Plan of Southern New England
  • Oxford Health Plan
  • Private Health Care Systems
  • United Healthcare
  • United Payors & United Providers 

Behavioral Health Plans:

  • Anthem Behavioral Health
  • Behavioral Health Connecticut, LLC
  • HMA Behavioral Health, Inc.
  • United Behavioral Health
  • Value Options / GA Behavioral Health
  • Psych Advantage, Inc.
  • Comprehensive Behavioral Health (Comp Care)
  • Magellan Behavioral Health (Merit Behavioral Health)
  • Cigna Behavioral Health

Medicare Advantage Plan:

Managed Medicaid Plans:

  • Blue Care Family Plan
  • Community Health Network
  • Health Net

Worker's Compensation Plans:

  • Corvel
  • MasterCare of Connecticut
  • Medfocus Radiology
  • One Call Medical – Radiology

* Please note: Hartford HealthCare does not participate in Anthem BlueCare Prime.

If your managed care plan is not listed or if you have questions about Hartford Hospital participation, please contact the Hartford HealthCare Patient Financial Services Customer Service.

For other questions regarding eligibility and coverage of services, please contact your health plan representative.

Keep informed on the health insurance market and its changes.

The Affordable Care Act (ACA) created guidelines for a new kind of marketplace for health insurance. 

  • Think of an exchange as an online marketplace. It’s a website where shoppers can research all their options and then buy health insurance.
  • The Affordable Care Act is expected to help increase access to health care. Health insurance exchanges will be an important part of that.
  • Depending on the type of insurance coverage you wish to purchase and your total household income, you may be eligible for reduced rates on the premiums you pay.

Billing & Insurance

  • Location

    William W. Backus Hospital
    326 Washington Street
    Norwich, CT 06360
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  • Contact Us

    By Phone:


    The William W. Backus Hospital
    Attention: Patient Accounts Department
    326 Washington St. | Norwich, CT 06360